Privacy Policy - Simultem Apps
Last updated: April 2026

Simultem Ltd. (“Simultem”, “we”, “our”, or “us”) provides software applications for the hospitality industry, including but not limited to Profiles, Bulk, IBE (Internet Booking Engine), and Messenger (collectively, the “Services”). We are committed to protecting your privacy and ensuring transparency in how we handle data.

1. Who This Policy Applies To
This Privacy Policy applies to:

• Hotels and businesses using Simultem apps

• End-users interacting with those businesses (e.g., guests making bookings)

• Visitors to our websites and services
   

2. Data We Process
a. Customer (Hotel) Data
When businesses use our Services, we may process:

• Property and configuration data

• Room types, rate plans, availability, and pricing

• Operational data required to perform bulk updates or automation
   

b. Guest Data (via integrations such as Apaleo)
Depending on the app, we may process:

• Name, email address, phone number

• Booking and reservation details

• Guest preferences and notes

• Internal identifiers (e.g., profile IDs)
   

 Example:

• Profiles: processes guest profile data for merging and cleaning

• IBE: processes booking and payment-related data

• Bulk: processes property data (not guest-facing)

• Messenger: processes communication-related data
   

c. Technical Data
We automatically collect:

• Log data (app usage, actions performed)

• Device/browser type

• IP address (for security and diagnostics)
   

3. How We Use Data
We process data strictly to:

• Provide and operate our Services

• Synchronize and update data with partner systems (e.g., Apaleo)

• Improve performance and reliability

• Provide customer support

• Ensure security and prevent misuse

We do not sell personal data.

4. Data Processing Role

• Simultem acts as a data processor for customer and guest data processed through our apps

• The hotel or business using our Services acts as the data controller
   

5. Data Sharing
We only share data when necessary:

• With integration partners (e.g., Apaleo)

• With trusted infrastructure providers (hosting, databases, analytics)

• When required by law or legal obligation

All partners are required to follow strict data protection standards.

6. Data Storage & Security
We implement appropriate technical and organizational measures, including:

• Encrypted data transmission (HTTPS)

• Secure authentication and access controls

• Activity logging and monitoring

Data is stored within secure cloud infrastructure (primarily within the EU or compliant regions where possible).

7. Data Retention
We retain data only as long as necessary to:

• Provide our Services

• Fulfill contractual obligations

• Comply with legal requirements

Customers (hotels) control their data and may request deletion or modification.

8. Your Rights (GDPR)
If you are located in the European Economic Area (EEA), you have the right to:

• Access your personal data

• Request correction or deletion

• Restrict or object to processing

• Request data portability

Requests should be directed to the hotel (data controller) or to us if applicable.

9. Cookies and Tracking
Our websites and apps may use limited cookies or similar technologies for:

• Session management

• Security

• Basic analytics

We do not use intrusive tracking or third-party advertising cookies.

10. Third-Party Services
Our Services integrate with third-party platforms such as:

• Apaleo

These platforms have their own privacy policies, and we encourage users to review them.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.

12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:
Simultem Ltd.
Email: support@simultem.com
Website: www.simultem.com